Personal Information Protection and Electronics Act (PIPEDA)
Personal Information Protection and Electronic Act (PIPEDA) came into effect as it relates to insurance companies on January 1, 2004. We at TC Insurance Adjusters Ltd. (TCIA) take the privacy of others very seriously.
Your concern regarding privacy is shared by the management and staff of TC Insurance Adjusters Ltd. To address your concerns and to comply with Canadian Federal legislation entitled the Personal Information Protection and Electronics Documents Act, TCIA have adopted the Insurance Bureau of Canada Model Personal Information Code (IBC code), which provides clear guidelines regarding what we can and cannot do with personal information.
We at TCIA are responsible for all personal information under our control. This responsibility is taken seriously and we will only use your personal information to:
Communicate with customers.
Evaluate claims.
Detect and prevent fraud.
Act as required or authorized by law.
Personal Information Protection Code:
TCIA is committed to protecting the privacy, confidentiality, accuracy and security of the personal information that it collects, uses, retains and discloses in the course of conducting business. “Personal Information” is information – oral, electronic or written – about an identifiable individual, including (but not limited to):
Name, address and telephone numbers
Age, gender, family and marital status
Driving record
Previous insurance and claims experience
Medical and health information
Employment information
Banking information, credit rating, payment records
Identification numbers
Assets and liabilities
“Personal Information” – is not information which is collected from a publicly listed, written or on-line source
OUR PRIVACY PROTECTION STANDARDS
1. Accountability: TCIA is responsible for the personal information under its control and has designated a Privacy Officer to be accountable for compliance with this policy. Our National Privacy Officer is Trevor Cortese.
2. Identifying Purposes: TCIA will identify the purposes for collecting personal information at or before the time the information is collected.
3. Consent: TCIA will only collect, use or disclose your personal information with your knowledge and consent, except where inappropriate.
4. Limiting Collection: Personal information collected must be limited to the information necessary for the purposes identified. Information must be collected by fair and lawful means.
5. Limiting Use, Disclosure and Retention: TCIA will not use or disclose personal information for purposes other than those for which it was collected, except with consent or as required by law. Personal information will be retained only as long as necessary for the fulfillment of those purposes.
6. Accuracy of Information: Personal information will be as accurate, complete and up-to-date as is necessary for the purposes for which it has to be used.
7. Safeguards: Appropriate safeguards and security measures are required to protect personal information from loss or theft and to safeguard it against unauthorized use, access, alteration, copying, destruction or disclosure.
8. Openness: TCIA will make available to individuals specific information about our policies and practices relating to the management of personal information.
9. Individual Access: Upon request, TCIA must provide an individual with information about the existence, use and disclosure of their personal information and must provide the individual access to that information. The individual must be able to challenge the accuracy and completeness of the information and have it amended as appropriate.
10. Challenging Compliance: An individual can address a challenge concerning compliance or complaint regarding the above standards to our National Privacy Officer, who is accountable for our compliance with these principles. Our National Privacy Officer can be reached at:
National Privacy Office
TC Insurance Adjusters Ltd., 566 Queens Avenue, London, ON. N6B 1Y8
Telephone: 519-663-0700 Fax: 519-663-9952
E-mail: tc@tcia.ca
Individuals dissatisfied with the manner in which their concerns or complaints have been handled may contact:
The Office of the Privacy Commissioner of Canada
112 Kent Street, Ottawa, ON K1A 1H3
Telephone: 1-800-282-1376
Fax: 1-613-948-6850
E-mail: info@privcom.gc.ca